Cancellation Policy

1. Orders cannot be cancelled once placed

Every order is prepared fresh, and preparation begins as soon as your order is confirmed. For this reason, orders cannot be cancelled or modified after they are placed, and prepaid orders are non-refundable.

2. Before you pay

You can review and change the items in your cart at any time before completing payment. Once you complete payment, your order is final. Please double-check your cart and order details before paying.

3. Payment problems

If you were charged but your order was not confirmed, or you were charged twice or for the wrong amount, this is treated as a payment issue rather than a cancellation. In those cases please follow our Refund Policy to have the payment reversed.

4. Cancellation by us

In rare cases we may be unable to fulfil a confirmed order — for example if an item becomes unavailable. If this happens after you have paid, we will contact you and refund the amount paid for the undelivered order in line with our Refund Policy.

5. Contact us

If something went wrong with your order or payment, contact Goat Coat Hospitality as soon as possible at lucid@lecxe.in or +91 78370 20700 and we will help.